Napier products are available widely from most good outdoor retailers in the UK and abroad, if your favourite local dealer is not listed, please tell them and us. Purchases from this website are for U.K addresses only please contact us if you are not located in the U.K.
Select the retailer or reseller of your choice, or if in the UK you can also use our online facility.
We accept payment by Mastercard and Visa, you may also if you wish place your order by Telephone +44 (0) 1235-812993.
We will issue a confirmation by email that we have received your order, you will be given a unique order reference which you can quote if contacting us.
Goods will normally only be shipped to the registered billing address for the payment card.
Napier of London will not disclose your personal details to any third party.
We will retain details of your transaction securely for accounting & legal reasons, your security is important to us and your on line payment details will not be retained by us.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you, including abandoned cart, abandoned check out and abandoned product browse emails. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01235 812993.
Shipping And Handling
Carriage on most orders is charged at £4.99 smaller orders at £4 (UK mainland only excluding Ireland, IOW, channel islands). This is a tracked courier service and a signature will be required upon delivery. Within the UK you can expect delivery 1 working day after despatch. Orders are usually despatched on the same day of order and at least within 3 working days, if for any reason we cannot ship your items within this time we will contact you by the method provided. For your security goods cannot be left without a signature or with a neighbour, if you may not be available to accept your delivery please consider using an alternative, IE a workplace address.
When ordered separately some smaller items are eligible for standard postage via royal mail charged at £4 this depends on the value, size and type of item ordered. When delivered by standard post the delivery is not tracked and no signature is required.
If you would prefer to collect your items please call us on 01235 812993 and we will take your order manually over the phone.
Note: Some items including aerosols are prohibited from standard post.
If the item you have ordered is not available for immediate delivery we will advise you promptly and give you the option of waiting for stock or cancelling, in any event you will not be charged for an item until it is confirmed for despatch.
Storage of supplier or contractor property on site:
A standard storage charge will apply to all items stored securely on the Napier Ltd site, the current rate is £8.20 per day for pallets or other items that are stackable and do not exceed 120 cm in height. A 30% surcharge for not stackable or oversized items will apply.
Charges are per day and include weekends public holidays etc. Payment of storage charge invoices must be received prior to release of any such stored item.
|Credit Card Security: When an order is placed on our website, your payment details are sent to a secure server and processed, for your security no card details are made available to Napier or held anywhere on our system.
|Guarantee: We guarantee your satisfaction. All of our products come with a 12 month warranty or longer where stated.
|Reaching Us: If you need to reach us you can call on 01235-812993 or email using the contact form on this website.
Returns Policy We want you to be 100% happy with your purchase from Napier. Please click on returns for full details.
All Napier products are covered by our universal 12 month warranty, if within that time any product proves defective we will replace or repair it free of charge, simply contact us by telephone or email for return authorisation and instructions.
If you simply change your mind or ordered in error, goods may be returned for exchange or refund (excluding original shipping charges) , provided that they are returned to us in the original packaging, unused and undamaged, quoting our return authorisation number within 14 days of purchase.
In addition to our policy you are protected under the EU distance selling directive.
Items are supplied at the published Napier of London RETAIL price list in GBP Sterling which may vary from time to time, and is subject to UK VAT at the current rate of 20%
EU and Non EU customers should contact us for shipping and handling costs by email or telephone, note that some items are not available in every country and that some products cannot be shipped by air.
For customers in the USA, please use our dedicated website for all US states, www.napierusa.com goods from this site will be shipped from our warehouse in Louisiana and transactions will be billed in US Dollars.