Terms and Conditions
About Us
Napier of London operates this site to provide information on our products and to enable consumers to locate dealers and resellers with confidence. Orders placed with linked resellers or on this site are assured genuine Napier items.
If you have any suggestions or comments on our products or services please email us on sales@napieruk.com
Our Contact details:
Napier of London
3 Moorbrook Southmead Park Oxfordshire OX11 7HP UK
Phone: +44 (0) 1235 812993
Fax: +44 (0) 1235 811785
Email: sales@napieruk.com
Making A Purchase
Napier products are available widely from most good outdoor retailers in the UK and abroad, if your favourite local dealer is not listed, please tell them and us. Purchases from this website are for U.K addresses only please contact us if you are not located in the U.K.
Select the retailer or reseller of your choice, or if in the UK you can also use our online facility.
We accept payment by Mastercard and Visa, you may also if you wish place your order by Telephone +44 (0) 1235-812993.
We will issue a confirmation by email that we have received your order, you will be given a unique order reference which you can quote if contacting us.
Goods will normally only be shipped to the registered billing address for the payment card.
Shipping And Handling
Goods are normally shipped by Interlink express, within 24 hours of receipt. You can expect the delivery 1 working day after despatch, a signature is required on delivery and for your security goods cannot be left without a signature or with a neighbour, if you may not be available to accept your delivery please consider using an alternative, IE a workplace address.
This service applies to UK mainland only and excludes weekends and public holidays.
Shipping to Highlands, Islands, NI, Isle of Man, Channel Islands Etc will take longer, normally 2 days, please contact our sales office for delivery times and charges to any other regions.
Note; some goods are prohibited from Air transport.
Delivery on all orders placed on this site are charged at £7.00
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
EU and Non EU customers should contact us for shipping and handling costs by email or telephone, note that some items are not available in every country and that some products cannot be shipped by air.
Credit Card Security
When an order is placed on our website, your payment details are sent to a secure server and processed, for your security no card details are made available to Napier or held anywhere on our system.
Guarantee
We guarantee your satisfaction. All of our products come with a 12 month warranty or longer where stated
Reaching Us
If you need to reach us you can call on 01235 812993 International +44 (0) 1235 812993 or fax us on +44 (0) 1235 811785 or write to us at 3 Moorbrook Southmead Park Didcot Oxfordshire OX11 7HP UK
Privacy Policy
Napier of London will not disclose your personal details to any third party.
We will retain details of your transaction securely for accounting & legal reasons, your security is important to us and your on line payment details will not be retained by us.
Returns Policy
We want you to be 100% happy with your purchase from Napier.
All Napier products are covered by our universal 12 month warranty, if within that time any product proves defective we will replace or repair it free of charge, simply contact us by telephone or email for return authorisation and instructions.
If you simply change your mind or ordered in error, goods may be returned for exchange or refund (excluding original shipping charges) , provided that they are returned to us in the original packaging, unused and undamaged, quoting our return authorisation number.
In addition to our policy you are protected under the EU distance selling directive which can be found at http://www.hmso.gov.u/k/si/si2000/20002334.htm
Prices
Items are supplied at the published Napier of London RETAIL price list in GBP Sterling which may vary from time to time, and is subject to UK VAT at the current rate of 20%
Overseas Orders
EU and Non EU customers should contact us for shipping and handling costs by email or telephone, note that some items are not available in every country and that some products cannot be shipped by air.
For customers in the USA, please use our dedicated website for all US states, www.napierusa.com goods from this site will be shipped from our warehouse in Virginia and transactions will be billed in US Dollars.
Storage
Storage Charges, will apply to all items owned by customers, suppliers, servants or agents that are held secure by Napier Ltd on Napier premises, at our standard charges which may vary from time to time. A discounted rate or waiver of these charges will only be made if agreed in writing by Napier, prior to the commencement of any storage period.
Any items stored will be delivered up to or made available for collection by the client only on full payment of storage charges and VAT at the current rate.
Minimum basic charge for bespoke product, containers, drums, palletised items and returnable containers up to and not exceeding 80 x 120 x 100 cm high i.e. 1 Euro Pallet, = £12.75 per day including weekends and public holidays.
Larger items will be charged at the rate x 2, a surcharge of 15% applies to any item in excess of 100cm high, or for pallets that are not stackable.
